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FAQs

 

General Questions

What is WordPress?

WordPress is one of the most popular Content Management Systems that lets users create websites and blogs. It currently powers more than 43.3% of all websites on the internet.

Do You Provide Web Hosting Services for WordPress Sites?

We currently do not provide any web hosting service.

Do You Provide Support for Your Plugins?

Yes, we do provide support for our premium plugins in the following ways:

  • The owner of our plugins can raise a support ticket on our support forum and our team reverts to them within a short period.
  • Besides this, we are available to help our clients on various Social Media Channels like Facebook, Twitter, Slack and Github

For the free core plugin users, we have various guides that include:

  • FAQ section
  • Youtube videos
  • Knowledge base

Pre-Sale Questions

Can I Customize the Plugin as Per My Business Requirements?

Yes, our plugins are designed with simple coding structures that make it easy for developers to customize them as per your business requirements. However, you may not resell our plugins under any circumstances.

Can I Resell Your Plugins after Customizing Them?

You may not resell our plugins even after customizing them.

What Does a Purchased Plugin Consist of?

When you purchase a plugin from WP Food Manager, here are the things you get with it:

  • Template files
  • PHP files
  • Plugin updates for a year

In case of any queries, feel free to contact us.

Can I Use Clipart, Images and Fonts for Free?

Once you purchase our plugin, you get images, icons and clipart with it which are royalty-free.
You can use them to develop a project with WP Food Manager. However, you may not use them for any other purpose and share it with anyone.

Am I allowed to Use Your Plugins on Multiple Sites?

Yes you can. However, it depends on the plan you purchase from us. Our plugin plans are available for 1,3, 5, 10 and unlimited sites.
When it comes to the core plugin you can use it on as many sites as you want as it is free.

What Payment Modes Are Accepted Here?

Payments at WP Food Manager can be made through Credit cards or Paypal or Stripe.

Can I Translate a Plugin?

Yes, we provide multilingual support which means you can translate the plugin into your preferred language to use it comfortably.

How Frequently are Your Plugins Updated?

We update our plugins to offer the best user experience to our clients.
Our plugins are updated:

  • Whenever a new WordPress version is launched to ensure compatibility.
  • If bugs or errors are discovered in them.
  • When new features are added to a plugin.

Do You Offer a Pre-purchasing Guide?

We recommend checking the product details page thoroughly before purchasing our plugins.
You can also go for our live demonstration for better understanding.
Even after checking everything, you need more guidance, you can simply contact us by filling up a contact form on our Contact us page.

Account Questions

How Can I Buy Another Plugin, When I Already Have Bought One?

You can easily purchase another plugin by simply choosing it from the list and purchasing it from the frontend.

Do I need to Pay Any Fees to Purchase an Individual Plugin?

No, you only have to pay for the plugin and that’s it. No hidden fee is there.

How Can I Download the Plugin After Purchasing It?

After making the payment for a plugin, you can easily download it from the My Account page.
In case you are not able to find the option, feel free to contact us.

Why Am I Not Receiving Any Response from Your Company?

If anything like this happens, we recommend checking your spam folder. In case you don’t find any mail from us in your spam folder as well, then feel free to contact us through our Contact page

How to Make Payment for a Plugin? When Do I Receive the Plugin after Making the Payment?

Follow the below-mentioned steps to make payments:

  • Select your preferred plugin or bundle
  • Go to our pricing page and for a single addon visit the plugin page.
  • You will be redirected to the checkout page.
  • Add your credentials and payment details
  • Select your preferred payment mode
  • Once the payment is done you will instantly receive an email regarding the account license.

What Happens to My Purchased Plugins after the Expiry of My Subscription Period?

After the completion of your subscription period of one year, you can still use the existing version of the plugin but you will have no access to its updates. You need to renew your plan with us to continue enjoying the updates.

Plugin Compatibility

Are Your Plugins Compatible with the Latest Version of WordPress?

Yes, we regularly update our plugins to maintain their compatibility with the latest WordPress version.

Do Your Plugins Work With Third-Party Plugins?

There are an endless number of third-party plugins available out there, so we can not ensure that our plugins will work well with all of them.

Are All Your Plugins Widget-friendly?

Yes, but only if your website theme allows widgets.

Which Browser or Browser Version Is Suitable for Testing Your Plugins?

We always stick to the latest version of any browser including Safari, Chrome, Firefox, Internet Explorer, Opera, etc for testing our plugins.
We recommend checking our demo to understand how the plugins work on the latest browser versions.

Are Your Plugins SEO-friendly?

Yes, all our plugins are SEO-friendly. We update our plugins considering the Google analytics factors and add proper titles, codes, tags, headings and more to maintain that.

Does Your Plugins Work With WordPress Multisite Network?

Yes, our plugins work with WordPress Multisite Network. Know more about Multisite Network.

Does Your Plugins Work With BuddyPress?

Currently, we are not working with BuddyPress. Although we’re planning to start soon..

Add-ons Licence

How Do License Keys Work?

After completing the payment process, you will instantly receive a license key through your email from us.
The license key needs to be activated to start working with your purchased plugin. Click here to know more about it.

Will You Offer Support in Case I Face Any Issues with the Plugin I Purchased?

Yes, we do offer support to all the buyers of our premium plugins during their subscription period.

Do You Offer Updates for Your Plugins?

Yes, the plugins you purchased will be updated automatically till your subscription period ends.

Do I Need to Renew My License?

Your license is valid for 1 year from the date of your purchase. After that if you want to keep enjoying our plugins along with its updates, you need to renew your license.

Do You Have a Refund Policy?

We usually do not offer any refunds for our products. You can find all the details of our refund policy here.

Common Issues

How to Install a Premium Plugin?

After purchasing a plugin, you can follow this guide to understand the process of installing a plugin.

How to Update a Plugin?

You can update your plugin by clicking on the “Update” button which appears in the plugin menu of the admin panel. If this doesn’t work, then manually update it from your registered account.

How to upgrade your plugin to the latest version?

Follow these steps to upgrade your plugins:

  • Visit the My Account page after logging in.
  • Download the ZIP file from the license table for the latest plugin version.

You can go through the guide on “how to upgrade your plugin”.
The valid license key owners get an auto-update notification on the WordPress Admin panel when a new version comes.

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