At WP Food Manager, we always prioritize our customers. Our support policy is created to help our paid and free version owners. Whether they are facing any issues or have queries we are here to help them all.
Free version of WP Food Manager
The free version owner of WP Food Manager plugin can access our support system through the WordPress.org’s support forum. In addition to that we provide a Live Chat facility to our clients. Apart from this we have a knowledge base section and a Youtube channel to help our clients understand the concept and usage of our addons.
Premium Add ons Support
The support for the premium Add-ons is available for 1 year from the time of purchase. Updates are available for all plugins as long as the license is activated. Our premium addon users can create support tickets with their queries and issues and we answer them within a short time span.
For any kind of assistance in terms of problems and support, feel free to use the support forum page.
Our support hours are Monday to Friday between 10 am to 6 pm GMT+5.5. We usually answer within 24 hours but we always try to respond as early as possible.
WP Food Manager currently does not offer any support via live chat, video calls, or in-person support. As a customer, you can get our technical support only by means of support tickets.
As an esteemed client of WP Food Manager, you must know under what conditions we are not bound to provide our technical assistance.
- If the software is damaged by any means, WP Food Manager will not be responsible for that. Customers can experience the downtime of the software whenever maintenance is announced.
- WP Food Manager support team will not entertain any query if any of the following issues are experienced:
- Issues from your internet service provider.
- Any of the systematic failure on your side.
- Your acts of omissions for which you are not allowed.
- The issue is caused by any third-party software or customization.
- Moreover, the support is not available for an older version of the plugin. We are offering technical support only for the new versions.
- In order to get support from our technical team, you must have an active/valid license key. After the expiry of the time period of the license, you need to renew it to get our support assistance.
What’s NOT INCLUDED in WP Food Manager’s Support
We cannot support or implement custom code solutions for you. When you need custom coding or customization which extends WP Food Manager or it’s add ons functionality, we recommend using our upcoming paid customization service.
Fix Compatibility Issues With Your Server / Hosting
Many WordPress sites run on many different server types. We try very hard to make sure that our plugin is compatible with any environment. However, some compatibility problems may arise.
We can help you trace or debug issues and find solutions. However, we can’t always fix everything, at least not immediately.
Fix Compatibility With Other Plugins and Themes
We do our best to make our plugins compatible with every plugin and theme. However, much of it is not in our hands.
If you’re having a problem that involves a different plugin or theme, we can’t make it work.
We’re going to do our best to help. If you will allow us to debug code, we can tell you exactly where the problem and what needs changing, but we can’t maintain other plugins.
Fix Your Custom Themes
We’ll answer any question and help you get it right, but we can’t take your entire theme and debug it.
Add Features to Our Plugins
Many great features in our plugins came from user suggestions. If you have an idea for a cool new feature, we’ll take it seriously and discuss it with you. However, we can’t promise anything.
Fix Bugs in Plugins
If you find a bug in plugins, we take it very seriously. We’ll add it to the bug-fix queue and work on it. However we would always request our dear patrons to have some patience and give us the time that is needed to be solved.
We’ll work with you to find a sensible temporary solution and will let you know as soon as it’s fixed.
Need technical help beyond our support?
Some things don’t fall under our standard support, but they still need to be done. We’re here to help with that too. You can get help with our upcoming paid customization service.
Please ensure to get our standard documentation to see how it works, The support team will not help in any kind of customization of the plugins.
Assistance to all the users is provided by our support team. However, the above-mentioned policy conditions need to be adhered to.